Refund policy
Atleta Health & Performance Clinic
ABN 58 228 881 744
Suite 26, 166A The Entrance Rd, Erina NSW 2250
Last updated: 3 August 2026
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
The policy below sits on top of those rights. It does not replace them.
Digital programs and Playbooks
30-day satisfaction guarantee
We want you to actually use your program. If you have followed your Playbook and it isn't working for you, email us within 30 days of purchase and we will refund you in full. You do not need to prove anything or return anything — we simply ask that you tell us honestly what didn't work, so we can improve the programs.
To request a refund, email info@atleta.com.au with:
- the email address you used at checkout
- your order number
- a sentence or two on what didn't work for you
We will respond within 2 business days and process approved refunds within 5 business days, back to your original payment method. Depending on your bank, it can take a further 3–10 business days to appear on your statement.
Change of mind
Because our programs are digital and delivered instantly, we are not required to offer a refund for change of mind. In practice, our 30-day guarantee above covers this anyway — so if you have bought the wrong program, or bought within the last 30 days and changed your mind, just email us.
Faulty or undelivered files
If your download link doesn't work, the file is corrupted, or you never received your program, contact us and we will resend it immediately at no cost. If we cannot deliver a working file, you will receive a full refund.
Swapping programs
If you have bought the wrong sport, email us within 30 days and we will swap you to the correct Playbook at no charge, or refund the difference if the new program costs less.
Clinic appointments
Cancellations and rescheduling
We ask for at least 24 hours' notice to cancel or reschedule a clinic appointment. This lets us offer the time to someone else on the waiting list.
- More than 24 hours' notice: no charge. We will reschedule you or refund any prepayment in full.
- Less than 24 hours' notice, or a missed appointment: the full session fee may be charged. Prepaid session packs
Cancelling a subscription or ongoing program
If you are on an ongoing or multi-week guided program, you may cancel at any time with written notice to info@atleta.com.au. Cancellation takes effect at the end of your current paid period. We do not pro-rata part-periods, but we will not bill you again after you cancel.
Pricing and GST
All prices are shown in Australian dollars and include GST where applicable. Your tax invoice is emailed to you at the time of purchase.
How to contact us
Email: info@atleta.com.au
Phone: (02) 9011 5300
Post: Suite 26, 166A The Entrance Rd, Erina NSW 2250
If you are not satisfied with how we have handled your request, you can contact the Australian Competition and Consumer Commission at accc.gov.au or NSW Fair Trading at fairtrading.nsw.gov.au.