Shipping policy
Shipping Policy
Last updated: 3 August 2026
Everything we sell online is digital
Atleta programs and playbooks are digital products. There is nothing physical to post, so there is no shipping charge and no delivery address is required.
How you receive your program
Your program is delivered in two ways, both immediately:
- a download link appears on the order confirmation screen as soon as your payment is approved
- the same link is emailed to the address you used at checkout, usually within a few minutes
Your files are yours to keep. Download them to your device rather than relying on the link long-term.
If your program does not arrive
Check your junk, spam and promotions folders first, and confirm the email address on your order was correct. If it still has not turned up, email info@atleta.com.au with your order number and we will resend it. We respond to delivery problems within one business day.
If we cannot get the file to you, we will refund you in full.
International customers
Because our products are digital, we deliver worldwide at no extra cost. There are no customs charges, duties or import taxes on a digital download.
Clinic appointments
Appointments at our Erina clinic are booked and attended in person and are not shipped. See our Refund Policy for cancellation and rescheduling terms.
Contact us
Atleta Health & Performance Clinic
ABN 58 228 881 744
Suite 26, 166A The Entrance Road, Erina NSW 2250
Email: info@atleta.com.au
Phone: (02) 9011 5300